Returns & Service
Can I send back all Sangean products?
You can return any product you have purchased in Sangeanshop within 14 days after you have received it. You do not have to give a reason why you return the product, but of course we appreciate all feedback!
If you have purchased your product somewhere else, please contact your vendor for the best service.
There are some conditions for returns:
- You let us know which product you will return
- You will return it in a safe packaging with all accessories, if possible in the original packaging.
- You have treated the product carefully and only unpacked it/used it to judge if you wish to keep
How can I return my purchased product?
You can fill in the product return form or contact us via e-mail or telephone. Please note that you receive your money back faster if the return information is complete. Send your product(s) with the order number and always keep your shipping confirmation if we need to trace the product in case of a problem.
Do I have to pay for a returning a product?
Yes, the shipping costs to us are on your behalf. If you send in a product for repair, we pay for the shipping costs back to you.
If you have filled in the product return form, you will receive from us a e-mail with info to send the package back to us.
Can I exchange my product?
Yes, if your product has a default, you can fill in the service form and we will judge if you can do anything to fix the product or it is necessary to send it back. When the product is beyond repair in the warranty period, you will receive a new one. We will always try to repair your product before sending a new one.
What if I have questions or remarks about my products or other topics?
You can fill in the service form if you wish to get in contact with a Sangean technician.
Can I cancel my order?
Yes, if you wish to to cancel your order, please give us a call or send an e-mail to firstname.lastname@example.org